What is key to successful testing during the change management process?

Successful testing during the change management process is fundamentally supported by defining all necessary resources and training. This involves identifying the people, tools, and knowledge required to effectively test the changes being made. When resources are clearly defined, it ensures that all aspects of the system, including hardware, software, personnel, and user knowledge, are adequately prepared for the testing phase. Comprehensive training further empowers users and testers, allowing them to understand the changes and how they will affect their work. Having the right resources and training minimizes confusion, enhances the quality of tests, and ultimately leads to a smoother transition when implementing changes.

In this context, the clarity around necessary resources helps to mitigate risks associated with insufficient testing and prepares the organization to address any issues that may arise effectively. This structured approach contributes to a successful outcome in the change management process by ensuring thorough testing of all new functionalities and processes.