What is a common expectation for controls at a subservice organization?

In the context of a subservice organization, it is vital for the controls established at this level to support and align with the controls of the primary service organization. This relationship ensures that both organizations together can effectively manage risks and meet compliance requirements.

When the controls at the subservice organization complement the service organization's controls, they create a comprehensive control environment that addresses the specific risks associated with the services being provided. This collaboration is essential for maintaining the integrity and reliability of the entire service delivery process, as well as for fulfilling regulatory and contractual obligations.

This expectation is rooted in the necessity for coherence between the different layers of service providers within an overall control framework. By having complementary controls, the overarching goals of data security, user privacy, and operational reliability are more effectively achieved, which is crucial in today's interconnected service landscapes.